Destination clients
This gamified training tool combines a mobile application and playing cards with the assistance of a trainer. It offers SNCF agents the opportunity to project themselves into different situations involving customers faced with difficulties during their journey.
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Destination clients is made up of two types of playing cards: action cards, which are identical for each scenario, and situation cards, which are specific to each situation. Thanks to a mobile application on a tablet, an exchange takes place between agent and customer. The game session is supervised by a trainer who stimulates debate between participants and encourages feedback.
Budget
From 5K €
